Client Protection Policy

14-Day Client Examination & Return Policy

Every authenticated timepiece purchased from Luxury Time Hub is backed by a transparent 14-calendar-day examination window from confirmed delivery.

1. Return Eligibility & 14-Day Inspection Window

You have 14 calendar days from the date of courier delivery to inspect your timepiece. To qualify for a full refund or exchange, the watch must remain unworn, unsized, and unaltered in the exact condition received, with all Luxury Time Hub security tags/seals intact and accompanied by all original manufacturer boxes, warranty cards, booklets, and accessories supplied with the order.

2. Initiating an Insured Return

Before shipping any timepiece back, contact our Client Care desk at info@luxurytimehub.com or +1 (713) 268-0249 with your order number to receive a Return Merchandise Authorization (RMA) and insured armored return shipping instructions. Never dispatch high-value horology without prior RMA confirmation and full transit insurance.

3. Horological Verification & Refund Settlement

Upon arrival at our vault, our watchmakers inspect the timepiece and accompanying set contents within 2–3 business days to confirm unaltered condition and matching serial numbers. Approved refunds are issued promptly to your original payment method (credit card, bank wire, or escrow account).

4. Authenticity & 1-Year Mechanical Movement Warranty

Every watch sold by Luxury Time Hub is unconditionally guaranteed authentic for life and protected by our 1-Year Mechanical Movement Warranty covering internal mechanical defects under normal operating use, in addition to any remaining manufacturer warranty documented on the listing.